This privacy statement contains information about the processing of your personal data via the website www.vandijk-staircasesolutions.com. Van Dijk Postforming & Vlakverlijming B.V. also trading under the name Van Dijk Staircase Solutions (hereinafter: “Van Dijk”) is the controller.
The protection of your personal data is very important to Van Dijk. We understand that you want to protect your personal information and privacy. We will process your personal data in accordance with the applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the Dutch Telecommunications Act. This statement explains how we collect your personal information, the purposes for the collection, and what this information will be used for.
Van Dijk’s contact details:
Van Dijk Staircase Solutions
6004 RM Weert
Phone: +31 495 626 250
KvK number: 58617779
Your personal data
We will not process your personal data for any purpose other than that stated in this privacy statement or purposes that are compatible therewith. In addition, your personal information will not be stored for longer than is necessary for these purposes, unless a legal provision obligates us to store it or further process it.
We will process your personal data if we have your prior consent, the processing is necessary for the performance of an agreement, we are legally obligated to do so or if we have a legitimate interest in doing so. If you have given consent for the processing of your personal data, you can withdraw this consent at any time. We will then cease the processing that was based solely on your consent. The withdrawal of your consent does not affect the lawfulness of the processing based on your consent before the consent was withdrawn or based on a legitimate interest.
You can request information about Van Dijk and our products on our website. You can use our contact form to do this. On the form, we ask for your name, your phone number and your email address. The basis for these processing operations is consent. We will send you an email confirming your information request, after which we will contact you by telephone or email in order to provide you with the best possible service.
Newsletter and offers
You can choose to receive exclusive offers and newsletters by email. So that you can receive these newsletters, we ask for your email address. The basis for these processing operations is consent. If you have chosen to receive these offers from Van Dijk, you can unsubscribe at any time by clicking on the unsubscribe link at the bottom of each email, or by sending an email to that effect to email@example.com. After your consent has been withdrawn, we will delete your email address as soon as possible, but no later than within two weeks.
If you are a customer of ours, we can send you offers related to our products and services. We do not need consent for this. With each offer, however, you can always indicate that you no longer wish to receive them. The basis for this is legitimate interest.
Work at Van Dijk
You can apply for open positions at Van Dijk via our website by using the appropriate forms. The details you provide will only be used for recruitment and selection purposes, to assess whether you are suitable for the vacant position. To apply, you must provide your first and last name, your phone number and email address, and upload your CV and cover letter via the website or send it by email to Personeel@vandijk-staircasesolutions.com for the attention of Britt Ariaans. We may conduct our own research via public sources such as social media to get a good picture of you. After the application procedure, your data will be deleted within four weeks, unless you give consent for your data to be stored for one year after the procedure has ended. The basis for the processing of personal data is consent and legitimate interest.
(Telephone) customer service
When you have contact via telephone with our customer service, information about this contact may be stored, for example by recording your comment, question or complaint so that we can continue to be of service to you at a later time. Your telephone conversations with our customer service may also be recorded. You will also be informed about this at the start of the phone call and before the recording starts. The recordings are used for training purposes and as proof of the conclusion of an agreement or other arrangement that has been made. The phone calls are deleted after they are no longer needed for these purposes.
If you become a customer with us, we will process your first and last name, your address details, your email address and your phone number so that we can provide you with our products and services and maintain contact with you. You will also receive a customer number, so that we can provide you with better and faster service via our customer service. We log any complaints about our products or services in order to be of service to you.
The basis for the processing of personal data is consent, performance of the agreement and/or legitimate interest.
Order portal and orders
In order to make quotations, process orders and deliver products and services, Van Dijk needs your first and last name, company name, Dutch Chamber of Commerce (KvK) number, address details, telephone number, VAT number and email address. Quotations are sent by email or by post. We may also contact you by telephone or email to inform you about the sales process. You can also place orders via our online order portal. The basis for the processing of your personal data is consent or the performance of an agreement. We store your personal data for seven years, unless other legal retention periods apply.
Cookies and other technologies
Every time you visit our website, we automatically log certain data, which we store in log files. These log files may contain the following data:
- • date and time the site was requested
• name of the requested page
• IP address of the device from which the site was requested
• device ID (Android ID, Apple ID)
• session ID
• the browser type and version used
• the operating system used
• referrer (internet page from which the site was requested)
We need these data to check the technical possibility of requesting our website and to be able to adapt the display of our website to the device you are using to visit the website. In addition, we record these data for error recovery and security purposes.
Please see our cookie overview for a description of all cookies used on the Van Dijk websites.
Functional cookies are strictly necessary in order to use the website. Our website uses these functional cookies to, for example, remember whether you have accepted cookies and to prevent you from having to click on the same notification multiple times.
Cookies can be used to measure the quality and effectiveness of the website, for example by keeping track of how many unique visitors visit the website, how the website visitors came to our website, and which parts of the website they visit and when. These cookies can also be used to keep track of which version of the website is most effective. The analytical cookies placed by Van Dijk have no impact or only a minor impact on your privacy.
Tracking cookies are used to collect certain data in order to send you targeted ads. These cookies collect data to differentiate the website visitor. We will ask for your consent before these cookies are placed. A complete overview of all tracking cookies can be found here. You can determine your own preferences for interest-based advertising via Youronlinechoices.com.
You can indicate via your browser settings that you want to automatically refuse or delete cookies. In that case, Van Dijk cannot guarantee that all of the websites’ services and functionalities will work correctly. How you can manage cookies is dependent on which web browser you are using. More information can be found at Allaboutcookies.org.
In certain cases we will share your personal information with other parties if this is necessary for the performance of an agreement, we are legally obligated to do so, have your consent to do so or if we have a legitimate interest in sharing this information.
Your personal data may be shared with external service providers and business partners if this is necessary for the performance of an agreement, if Van Dijk is legally obligated to do so, if we have your consent or if we have a legitimate interest in sharing these personal data.
We share your personal data with the following categories of service providers:
- IT and cloud service providers to, among other things, manage and optimise our website and systems;
- Partners that process payment data;
- Logistics service providers to, among other things, deliver our products to you;
- Social media, such as LinkedIn;
- Banks and companies that process payments;
- Marketing service providers who assist us in our marketing activities, including sending newsletters. For example, we use MailChimp to send the newsletters. For this purpose, we only provide this party with your name and email address;
- (Legal) persons who process reviews and/or provide customer service, including conducting surveys or questionnaires. For example, we use the services of Trustpilot to collect reviews about our services and products – if you are invited to write a review, we pass on your name and email address to this party;
- Legal and fiscal service providers if this is necessary in the context of our business activities;
- Regulators, authorities and the judiciary if we are legally obligated to do so;
These third parties are (contractually) obligated to take adequate measures to protect your personal data in accordance with the applicable laws. If your personal data is transferred to parties that are not located in the European Union, we will only do this if a country has an appropriate level of protection, other appropriate safeguards are offered or in the event of a legal exception. If you wish to inspect these appropriate safeguards, please contact us.
Security of your data
We will take appropriate measures to ensure that your personal information is processed in accordance with the applicable laws and regulations, and is protected against, for example, unauthorised and unlawful processing, loss, destruction or damage. For instance, we use an encrypted connection (HTTPS) on our website, so that the data you send are encrypted and secured.
Because we collect and use your personal information, you have the right to request access to and ask us to correct or delete your personal information. In addition, you have the right to restrict or object to our processing of your personal data. You can also ask us to transfer your personal data to you.
With regard to the processing of your personal data by Van Dijk, you therefore have the right:
- to obtain a definitive answer as to whether or not your personal data are being processed and, if so, to obtain access to these personal data and other information relating to the data;
- to obtain rectification of incorrect personal data or completion of incomplete personal data;
- to have your personal data deleted if the data are no longer necessary, you withdraw your consent and there is no other legal basis for the processing, you have – justifiably – objected to the processing, and/or if your personal data have been unlawfully processed;
- to restrict the processing if it is not certain whether your personal data are correct, your personal data have been unlawfully processed, your personal data are no longer necessary for Van Dijk but you require them for a legal claim, and/or if you have objected to the processing and this objection is still under review;
- to obtain your personal data in a structured and electronic form and to transfer them – possibly directly – to another party.
You will receive a response to your request within a maximum of one month. If you do not agree with the content of this response, the rejection of your request or the processing of your data by Van Dijk in any other way, you always have the right to file a complaint with the Dutch Data Protection Authority.
Persons under 16 years of age
Our website is not intended to be used or visited by children under the age of 16. We do not knowingly collect information from users and/or visitors in this age range. As soon as we discover that we are processing information from a child under the age of 16 without parental consent, we aim to delete this information as soon as possible.
Van Dijk reserves the right to change the privacy statement provided on or via this website at any time without further notice. The last update dates from July 2021. We will process your personal data in line with the privacy statement at the time when your data were collected. It is recommended that you regularly check whether this privacy statement has changed. If you have any questions about this privacy statement or the processing of your personal data by Van Dijk, please contact us via firstname.lastname@example.org.