The ICM20 concept is a patented digital measuring system, with which you can quickly, easily and accurately measure up a staircase.

Using various tools (‘markers‘) and an application (‘app’) on your smartphone, photos of stair treads and risers are taken. Thanks to an online link to the manufacturer’s systems, the products can be made to measure quickly and accurately via a direct link to the production environment.

ICM20 is an advanced digital staircase measurement tool for professionals and consumers. The system is used for multiple staircase renovation concepts, by multiple brands and for different types of products.

The app is compatible with iOS and Android systems.

You can download the ICM20 app from the App Store or Google Playstore.

ICM20 is a product of StairCampus, a Dutch group of family businesses that is exclusively engaged in the development, production and realisation of staircase renovations. ICM20 is marketed by Van Dijk Staircase Solutions. For more information, visit www.vandijk-staircasesolutions.com.

With the help of the ICM20 app, you can renovate closed wooden and concrete stairs (with stair noses) with step and riser. The stairs to be renovated must be enclosed between two walls. Unfortunately, renovating open stairs is not (yet) possible.

Yes, this is currently possible to a limited extent, depending on the possibilities of the concept you have chosen.

No, this option is not (yet) available at this time. Please consult a professional for this. If the staircase is closed, you can usually renovate it using ICM20.

To make a staircase using this system, you must have a QR code from your supplier of staircase renovation products. This can be a shop or an online provider.

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Step 1: Scan the QR code with the photo app on your mobile phone. Click on the link in your screen which will redirect you to the website to configure your staircase. Already have an account? Then you can log in directly to your personal environment on the website. You do not need to scan a QR code.

Step 2: On the website you can fill in your details and the details of the project. Configure your staircase accurately and select any options.

Step 3: You will see a new QR code. Scan it before measuring up your stairs. After scanning this QR code, the ICM20 app automatically opens with your project. A QR code but not yet downloaded the ICM20 app? No problem! You will be automatically redirected to the App Store or Google Playstore to proceed.

Step 4: In the ICM20 app you will see a stylised version of your staircase. Select the step you want to measure and follow the instructions.

In many cases you will receive instructions from your supplier, for example via an instruction booklet. Read this through carefully first!

When you start up the ICM20 app, you will also receive a step-by-step explanation of what you need to do for a correct measurement. For additional help, you can use the ‘Information’ button and/or the ‘Video’ button in the app for more information.

It may take a few seconds for your measurement to be analysed. Make sure your device has a strong Wi-Fi signal or other Internet connection. This will speed up the process.

It doesn’t matter if you can’t finish the measurement all at once. When you reopen the app, the measurement will continue from where you left off.

There are three important things to look out for:

1. Make sure that the staircase is visible in the middle of your screen. You can easily achieve this by focusing the blue dotted line in the middle of your screen on the blue dotted line of the largest fill marker.
2. Make sure all markers are visible in the clear frame on your phone screen
3. Make sure that you keep the phone at the correct angle of inclination. On the right side of the screen you will see an indicator. If it is green, you can take a picture.

No. If the app detects that you are not quite doing something right, you will receive an error message with instructions on what you should do differently. If the photo is ‘technically correct’, it will be checked afterwards by one of our experienced staff.

No problem. You can simply repeat the measurement until you are satisfied.

You can check the measurement again by clicking on the corresponding (green) step in the app. The measurement is shown again. If you are satisfied, you can accept the measurement. If you are not satisfied, you can re-measure the step.

When checking and validating the measurements, a step may still be rejected by one of our inspectors. The step then turns red in the app. We will contact you to do the measurement again.

After taking the photo, the app shows the contours of the measured surfaces. If desired, you can zoom in on the photo to see if all the markers are good and no strange shape is displayed. Satisfied? Click ‘Accept’ and continue measuring. Not satisfied? Click ‘Try again’ and take a new photo of this step.

Click on the orange arrow with the point down. The text disappears.

Yes, before starting the measurement, the stair treads should be free of floor cladding, adhesive residues, sealant, staples and/or hair. Remaining adhesive residues should not be thicker than 2 to 3 mm.

Yes. Of course, you do not have to do this before measuring the stairs, but it is advisable to have the stringers painted at least 48 hours before installing the stairs. This is in connection with the curing of the stair lacquer.

At this time, this is not yet possible with ICM20. You can of course do this yourself or ask a professional to realise this for you. After the stair stringers have been renovated, you can measure the stairs using the ICM20 app.

Make sure that you level the worn out steps or have them levelled so that there is no more than 2 to 3 mm difference in height. You can now simply use the ICM20 app to renovate your stairs.

In normal circumstances, we will send your new staircase no later than three (3) weeks after the order has been placed. We will keep you informed of the order status by email.

The new staircase comes complete in cardboard-only packaging. If desired, glue and sealant are also included. The parts are made exactly to measure and numbered, so you can install them quickly and easily.

All materials for the staircase renovation are delivered custom-made. You will need a sealant syringe for gluing and sealing the stairs. In addition, you will also need a sealant spatula, a plant spray or a cup of water and a drop of detergent for sealing off.

All materials are custom-made so you can install them immediately. The speed depends on your experience and working speed, but usually it is possible to install a staircase within 2 to 3 hours.

The maintenance of the stairs is similar to the maintenance of similar floors. A damp cloth or duster is often enough to keep the stairs clean. For specific maintenance tips, visit your supplier’s or brand’s website.

Yes. We guarantee that the staircase components – within the size limits set by your supplier – are delivered free of damage and made to measure. For the guarantee of use of the material, we refer you to the guarantee conditions of your supplier or brand.