Archieven: FAQs

When checking and validating the measurements, a step may still be rejected by one of our inspectors. The step then turns red in the app. We will contact you to do the measurement again.

After taking the photo, the app shows the contours of the measured surfaces. If desired, you can zoom in on the photo to see if all the markers are good and no strange shape is displayed. Satisfied? Click ‘Accept’ and continue measuring. Not satisfied? Click ‘Try again’ and take a new photo of this step.

Click on the orange arrow with the point down. The text disappears.

There are three important things to look out for:

1. Make sure that the staircase is visible in the middle of your screen. You can easily achieve this by focusing the blue dotted line in the middle of your screen on the blue dotted line of the largest fill marker.
2. Make sure all markers are visible in the clear frame on your phone screen
3. Make sure that you keep the phone at the correct angle of inclination. On the right side of the screen you will see an indicator. If it is green, you can take a picture.

No. If the app detects that you are not quite doing something right, you will receive an error message with instructions on what you should do differently. If the photo is ‘technically correct’, it will be checked afterwards by one of our experienced staff.

No problem. You can simply repeat the measurement until you are satisfied.

You can check the measurement again by clicking on the corresponding (green) step in the app. The measurement is shown again. If you are satisfied, you can accept the measurement. If you are not satisfied, you can re-measure the step.

In many cases you will receive instructions from your supplier, for example via an instruction booklet. Read this through carefully first!

When you start up the ICM20 app, you will also receive a step-by-step explanation of what you need to do for a correct measurement. For additional help, you can use the ‘Information’ button and/or the ‘Video’ button in the app for more information.

It may take a few seconds for your measurement to be analysed. Make sure your device has a strong Wi-Fi signal or other Internet connection. This will speed up the process.