It may take a few seconds for your measurement to be analysed. Make sure your device has a strong Wi-Fi signal or other Internet connection. This will speed up the process.
Archieven: FAQs
I have a marker set and a QR code. What now?
Step 1: Scan the QR code with the photo app on your mobile phone. Click on the link in your screen which will redirect you to the website to configure your staircase. Already have an account? Then you can log in directly to your personal environment on the website. You do not need to scan a QR code.
Step 2: On the website you can fill in your details and the details of the project. Configure your staircase accurately and select any options.
Step 3: You will see a new QR code. Scan it before measuring up your stairs. After scanning this QR code, the ICM20 app automatically opens with your project. A QR code but not yet downloaded the ICM20 app? No problem! You will be automatically redirected to the App Store or Google Playstore to proceed.
Step 4: In the ICM20 app you will see a stylised version of your staircase. Select the step you want to measure and follow the instructions.
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I would like to realise a staircase renovation with ICM20. How do I start?
To make a staircase using this system, you must have a QR code from your supplier of staircase renovation products. This can be a shop or an online provider.
What types of stairs can you renovate using ICM20?
With the help of the ICM20 app, you can renovate closed wooden and concrete stairs (with stair noses) with step and riser. The stairs to be renovated must be enclosed between two walls. Unfortunately, renovating open stairs is not (yet) possible.
Can I close an open staircase with ICM20?
No, this option is not (yet) available at this time. Please consult a professional for this. If the staircase is closed, you can usually renovate it using ICM20.
Can I also renovate the sides of my staircase using ICM20?
Yes, this is currently possible to a limited extent, depending on the possibilities of the concept you have chosen.
Who is behind ICM20?
ICM20 is a product of StairCampus, a Dutch group of family businesses that is exclusively engaged in the development, production and realisation of staircase renovations. ICM20 is marketed by Van Dijk Staircase Solutions. For more information, visit www.vandijk-staircasesolutions.com.
How do I get started with ICM20?
You can download the ICM20 app from the App Store or Google Playstore.